Returns & Refund Policy

At Enosdeco, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, eligible items may be returned or exchanged within 30 days from the delivery date.

Eligibility for Returns

To qualify for a return, the product must meet the following conditions:

  • The item must be unused and in its original condition

  • All original packaging, accessories, and included hardware must be returned

  • Proof of purchase (such as an order confirmation or receipt) is required

  • The product must not be customized beyond the standard options available on the product page

Return Request Process

All returns must be approved before sending items back. To begin the process, contact us at contact@enosdeco.com.

Once your request is approved, you will receive:

  • A prepaid return shipping label

  • Instructions for proper packaging

  • A Return Authorization Number (RA#), which must be clearly visible on the outside of the package

Returns submitted without prior authorization will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (such as frames, prints, or packaging)

  • Incorrect products (wrong size, design, or color)

  • Missing parts or hanging hardware

We will assess the situation and provide an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return:

  • Custom or personalized products, including those with added text or images

  • Final sale or clearance items

  • Products damaged after delivery due to misuse, mishandling, or improper care

Exchanges

If you wish to exchange an item, you must first complete the return process for the original product and then place a new order. Any approved refund can be used toward the new purchase.

Refund Timeline

Once your returned item is received and inspected (typically within 3–5 business days), we will notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Additional processing time of 3–10 business days may be required by your bank or payment provider

Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Email: contact@enosdeco.com
Phone: +1 207 784 9492
Address: 20-22 Ct St Pl, Augusta, ME 04330, United States